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Frequently Asked Questions

 


WHEN CAN I EXPECT MY ORDER?

Online orders are processed and packed within 3 business days. Your order will ship UPS ground, Fedex or USPS unless otherwise specified in your order.  Eco-Me ships from California. Local customers should receive their orders within 3 business days after processed and packed, while customers located outside of California will receive their orders in 5 business days after processed and packed. At this time we do not ship outside the USA for retail orders. 


WHY DO SOME PRODUCTS HAVE NAMES?

When Eco-Me started it's journey to bring our natural cleaning formulas to the market we launched with a group of products we referred to as "Our Family". Since then we have grown as a business and brand, extending our line to over 45 skus that are re-branded with our signature iconic trees!  Here's a guide to help you find your favorite named product:

Jack - Stainless Steel Cleaner & Polish

Dave - Floor Cleaner

Emma - Laundry Detergent

Emily - Dry Scrub Cleanser

Bill - All Purpose Cleaner


HELP, MY BOTTLE LOOKS "DENTED"

Eco-Me relies on pure plant, steam distilled essential oils for natural scent, anti-bacterial and added cleaning properties as well as natural preservatives. Essential oils are celebrated for being "oxygen scavengers" which means they are guarding our products from any oxidation and in return the bottles some times shift as the essential oils are doing their magic! Usually when you open the bottle and introduce air it pops back into shape, other times the labels keep the bottles in their new unique shape. Celebrate that Eco-Me products are all natural and know you are getting the very best ingredients for a safe, healthy and clean home. For further details or questions please contact: orders@eco-me.com


HELP, MY HAND SOAP PUMP IS CLOGGED!

Eco-Me Hand Soaps may occasionally get clogged, don't worry this is natural. Our hand soaps are made with healthy soaps from vegetable oils, unlike many foamer soaps that are made from chemical solvents. Therefore the oils may cluster and fill in the top of your foamer pump. Simply take a toothpick or similar object and carefully clear the opening and run under warm water to loosen any deeper accumulated soap.


CAN I ORDER OVER THE PHONE?

Yes, you can call Eco-Me customer support and place your order over the phone. Please call our offices at (714) 736-1000 Monday-Friday 9am-5pm PST.


DO YOU TEST ON ANIMALS?

NO, all of our products are cruelty free and we are proud to be certified by the Leaping Bunny organization. 


HOW CAN I SELL ECO-ME PRODUCTS IN MY STORE OR ONLINE?

We are always looking for new partners that believe in providing healthy, safe and natural products to their customers.  Please visit our Vendor Inquiry page or you can call us at:  (714) 736-1000.  We look forward to hearing from you.


CAN I ORDER ECO-ME THROUGH A DISTRIBUTOR?

Yes, we have several distributors located throughout the country.  Please call or email us so we can find the best distributor for you.  Visit our Vendor Inquiry page for more information.


I AM AN INTERNATIONAL BUSINESS, CAN I BUY & SELL ECO-ME?

Yes, we have a complete international sales team that can assist you.  Please call or email our sales dept at: orders@eco-me.com


WHAT MAKES ECO-ME BETTER THAN OTHER NATURAL PRODUCTS?

NO PETRO-CHEMICALS * NO SULFATES * NO SYNTHETIC FRAGRANCES * NO COLORANTS * NO HARMFUL PRESERVATIVES
FOOD-GRADE & PLANT-BASED INGREDIENTS * STEAM DISTILLED PLANT ESSENTIAL OILS
Rated #1 by Whole Foods Eco Scale for premium ingredients. Top rated by EWG.org

Eco-Me products are made in the USA using only ingredients that are safe and natural.  We use pure plant essential oils to provide a healthy, natural fragrance.  Eco-Me does not use any chemicals or surfactants, no parabens, no SLS/SLES/ALS or any other chemical listed as unsafe or harmful by the EWG.org


DO YOU PROVIDE INGREDIENT LISTS AND MATERIAL SAFETY DATA SHEETS?

Yes, we do. Please email our support dept to make your request: orders@eco-me.com


ARE ECO-ME PRODUCTS VEGAN?

Eco-Me does not test on animals, our products are considered vegan meaning the ingredients we use have no animal bi-products. Eco-Me products are PETA Approved and LEAPING BUNNY Certified for no animal testing or animal cruelty.


WHAT DOES PLANT OR VEGETABLE DERIVED MEAN?

Eco-Me uses natural, biodegradable, GMO-free raw materials. Many of our natural soaps are derived from coconut, corn, soy or palm oils. If you have any allergies to these items please review our ingredient deck for further information: orders@eco-me.com


WHO CAN I CONTACT ABOUT WORKING AT ECO-ME?

Are you an experienced sales representative? Have you worked in consumer products? Do you have a passion for natural products and healthy living? If you've answered "YES" then we want to hear from you. Send your resume and references to:  info@eco-me.com


I HAVE A QUESTION ABOUT A PRODUCT I PURCHASED?

Please email our customer support team at: orders@eco-me.com